Privacy Policy

Last Updated: 29th October 2026
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This policy explains what personal information Top A Level Tutors collects, why, who we share it with and the choices you have. It applies to topaleveltutors.com, our application and contact forms, and our tutoring services.

1. Who we are

Top A Level Tutors is a trading name of Apex Tuition Australia (ABN of 51 609 581 786), registered to Level 2/700 Swanston Street, Carlton, VIC, 3053 in Australia. We are the controller of the personal information described here. You can contact us about privacy at info@topaleveltutors.com.

2. Information we collect

Students and parents (student application and contact forms)
• Names, email addresses and phone numbers of the student and parent or guardian
• The student's school name, city and country, year group and level of study
• Subjects, exam boards, exam dates, goals and anything else you choose to tell us about the student's learning needs
• Your preferred start date, call booking preferences and how you heard about us
• Files you upload, such as school reports or past work
• Messages you send us through the contact form or by email
Tutor applicants (tutor application form)
• Name, email, phone number, date of birth and country
• Education history: school, university, degrees and graduation years
• Teaching experience, subjects, exam boards taught and countries taught in
• Files you upload, such as a CV or certificates
• Background check information (for example, a DBS check) where you provide it or we request it

When we work together
• Lesson schedules, attendance, progress notes and lesson feedback
• Billing details, invoices and payment records (card details are handled by Stripe, not stored by us)

When you visit our website
• If you accept analytics cookies: pages viewed, how you arrived, approximate location (city or region), device and browser type, collected by Google Analytics. See our Cookie Policy.
• Technical signals used by Cloudflare Turnstile to check that form submissions come from a person, not a bot.

We do not ask for sensitive information such as health details. If you choose to tell us about a learning difference or other need so we can support the student, we use it only for that purpose.

3. How we use your information and our legal bases

We use your information for the following purposes. For each one, we have listed the legal basis we rely on under UK and EU data protection law.
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• Responding to enquiries and matching students with a suitable tutor. We do this because you have asked us to take steps before entering a contract, and because we have a legitimate interest in answering enquiries.
• Arranging, delivering and managing lessons, and sending progress updates. This is necessary to perform our contract with you.
• Invoicing, taking payment and keeping financial records. This is necessary to perform our contract and to meet our legal obligations.
• Assessing tutor applications and running safeguarding checks. We have a legitimate interest in recruiting safe, qualified tutors, and some checks are required by law.
• Keeping students safe and handling safeguarding concerns. We rely on our legitimate interests and legal obligations, and in an emergency on the need to protect someone's vital interests.
• Measuring and improving our website with analytics. We do this only with your consent, which you give or refuse through our cookie banner.
• Sending occasional news or offers. We rely on your consent, or for existing clients on our legitimate interests. Every message includes an unsubscribe link.
• Preventing spam and fraud and keeping our systems secure. We have a legitimate interest in protecting our website, our clients and our business.
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In Australia, we collect, use and disclose personal information in line with the Australian Privacy Principles in the Privacy Act 1988.

4. Children information

Most of our students are under 18. Where a student is under 18, we expect a parent or guardian to complete or approve the application, and we communicate with the parent or guardian about bookings and payment. We collect only what we need to arrange and deliver tutoring. Every tutor agrees to our safeguarding policy before working with students.

5. Who we share it with

We never sell your personal information. We share it only with:
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• Your tutor: the details they need to prepare and teach lessons.
• Service providers that act on our instructions:
   ◦ Webflow (website hosting and form submissions)
   ◦ Cloudflare (form spam protection)
   ◦ Google (Google Analytics and Google Tag Manager, only with your consent)
   ◦ CookieYes (records your cookie choices)
   ◦ Teachworks (lesson scheduling, records and invoicing)
   ◦ Stripe (payments)
   ◦ Teachworks (online lessons)
   ◦ Gmail (email)
• Professional advisers such as accountants and lawyers, under a duty of confidentiality.
• Authorities, where the law requires it or to protect a child at risk of harm.

6. International transfers

We are based in Australia, our tutors live in several countries, and some of our providers store data in the United States and elsewhere. When we transfer personal information from the UK or EU to a country without an adequacy decision, we use appropriate safeguards such as the UK International Data Transfer Addendum and the EU Standard Contractual Clauses. You can ask us for details.

7. How long we keep it for

We keep personal information only for as long as we need it:
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• Enquiries that don't become a booking: 2 years from the last contact.
• Student, parent and lesson records: 7 years after the last lesson.
• Financial and tax records: 7 years, as Australian tax law requires.
• Unsuccessful tutor applications: 12 months from the decision.
• Tutor records, including background checks: for as long as the tutor works with us, then 7 years.
• Google Analytics data: 14 months.
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After these periods we delete the information or make it anonymous.

8. How we protect it

We use providers with strong security standards, encrypted connections (HTTPS) on our website, access controls so only people who need information can see it, and staff and tutor confidentiality obligations. No system is perfectly secure; if a breach affects you, we will tell you and the regulator where the law requires.

9. Your rights

Depending on where you live, you can ask us to:
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• Give you a copy of the personal information we hold about you
• Correct information that is wrong or incomplete
• Delete your information
• Restrict or object to how we use it, including for direct marketing
• Transfer information you gave us to another organisation
• Withdraw consent at any time, for example by changing your cookie choices or unsubscribing from emails
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To make a request, email info@topaleveltutors.com. We will respond within one month and may ask you to confirm your identity. A parent or guardian can make a request on behalf of a child under 13; older students can make requests themselves.

10. Complaints

Please contact us first so we can try to put things right. You can also complain to:
• UK: the Information Commissioner's Office, ico.org.uk
• EU: the data protection authority in your country
• Australia: the Office of the Australian Information Commissioner, oaic.gov.au

11. Changes to this policy

We will update this policy when our services or the law change, and show the date of the latest version at the top. If we make a significant change, we will tell current clients by email.

12. Contact us

Top A Level Tutors at info@topaleveltutors.comTop A Level Tutors at info@topaleveltutors.com.