Safeguarding
How we protect students during online lessons, what extra measures apply to under-18s, how tutor conduct is monitored, and how to raise a concern.
of tutors identity-verified before first lesson
Enhanced checks for all UK-based tutors
acknowledgement of all concern reports
policy review by our Designated Safeguarding Lead
How we keep students safe
Safeguarding is built into how tutoring runs, not added on top of it. The measures below apply to every student, with additional care where the student is under 18.
Every tutor is identity checked and completes safeguarding training before their first lesson, and agrees to our code of conduct as a condition of teaching with us. Tutors teach only the subjects and levels they have evidenced, and only through our platform.
Lessons take place in our own virtual classroom rather than on personal accounts, and contact between tutors and students stays within the platform so there is always a record. Tutors are not permitted to arrange private lessons, meet students in person, or connect with them on social media.
Where the student is under 18, a parent or guardian holds the account and has full visibility of bookings, lesson notes and messages. A parent may join any lesson without notice, and consent is required before the first session.
Tutor conduct is monitored throughout: sessions are logged, student and parent feedback is collected, and any concern is escalated to our Designated Safeguarding Lead the day it is raised. Tutors who breach the policy are suspended immediately while the matter is investigated.
Tutor conduct: what is required, what is prohibited
Every tutor signs this code before their first lesson. Breach of any prohibited item results in immediate suspension while we investigate.
Required conduct
Standards every tutor must meet at all times.
Teach only through the platform
Keep all communication in the platform
Complete safeguarding training before first lesson
Report concerns to the Designated Safeguarding Lead
Allow parents to join sessions without notice
Teach only evidenced subjects and levels
Prohibited conduct
Any breach results in immediate suspension.
Teaching outside our platform or arranging private lessons
Contacting students outside the platform
Connecting with students on social media
Teaching before completing safeguarding training
Teaching subjects or levels they haven't evidenced
Raising a concern
Anyone can report a concern: a student, a parent, a tutor, or someone outside the family. You do not need to be certain, and you can report anonymously.
Report received
Your report goes directly to our Designated Safeguarding Lead and is acknowledged the same working day.
Report received
Your report goes directly to our Designated Safeguarding Lead and is acknowledged the same working day.
Report received
Your report goes directly to our Designated Safeguarding Lead and is acknowledged the same working day.
Report received
Your report goes directly to our Designated Safeguarding Lead and is acknowledged the same working day.
Policies, training and review
Our safeguarding policy is reviewed annually and after any incident. Documents are available on request and to every tutor at onboarding.
Safeguarding and child protection policy
The full policy, including definitions, responsibilities and referral routes. Reviewed annually.
Tutor code of conduct
The standards of behaviour every tutor agrees to before teaching.
Complaints procedure
How to raise a complaint that is not a safeguarding matter, and what happens next.
Questions about our tutors
Anything not covered here, ask a Learning Advisor. They answer within a working day.
The tutor is suspended immediately while our Designated Safeguarding Lead investigates. Tutors who breach safeguarding policy stop receiving matches. We also review our safeguarding policy after any incident, as well as once a year.
Anyone can report a concern, including students, parents, tutors and people outside the family. You don't need to be certain, and you can report anonymously. Reports go directly to our Designated Safeguarding Lead and are acknowledged the same working day. Use the details on our safeguarding page or contact us.
For under-18s, a parent or guardian holds the account, and we need their consent before the first session. Parents have full visibility of bookings, lesson notes and messages, and can join any lesson without notice. All tutors pass a background check before teaching.
Yes. A parent or guardian may join any lesson without notice, and tutors are required to allow this. For students under 18, the parent holds the account and can see all bookings, lesson notes and messages at any time.
Yes. Every tutor completes safeguarding training and signs our code of conduct before their first lesson. Breaching the code results in immediate suspension while we investigate. Read our safeguarding policy.
Every tutor must pass a background check before teaching. Which check depends on where they live: tutors based in the UK provide an Enhanced DBS check, and tutors elsewhere provide the equivalent check for their country. All tutors are also identity checked against their qualifications. See how we select tutors.
Every tutor is identity checked, provides a background check and completes safeguarding training before their first lesson. Lessons and messages stay inside our own virtual classroom, so there is always a record. Parents of under-18s can join any lesson without notice. Read our safeguarding policy.
Have a concern? Tell us.
Reports go straight to our Designated Safeguarding Lead and are acknowledged within one working day. You can report anonymously.